Returns Policy

Returns Policy...

We at Mentex Racing accept returns on the basis that the item/s are un-used, and in the original re-saleable condition. All packaging and/or cellophane wrapping and tamper resistant seals must be intact. Return of goods is the responsibility of the customer, for this reason we suggest an insured method of return such as MyHermes or Parcel2Go. Return postage costs cannot be covered by Mentex Racing unless we are notified of damaged or faulty goods upon receipt, however we will only cover your return postage costs up to the value of £8.00. If you choose to add specialist services which will add charges to your return cost (such as Special Delivery or Time Specified Delivery) this will be at your choice and covered by you (above the agreed £8 threshold). You must inform us of your intent to return your item/s by phone or email within 14 days of receiving your order. If you inform us within this "cooling off" period you will receive a full refund. If you inform us after this period the refund will be subject to a 20% handling fee which will be deducted off of the refund total.

Please note: Returns are not accepted on special order (bike specific) products which also includes tyres. When returning an item/s, please complete the Returns Form enclosed with your delivery, or enclose a covering letter detailing your name, contact phone number, invoice number and reason for return.